Refund policy

Last updated: October 29, 2026

Returns

We offer a 30-day return window, meaning you have 30 days after receiving your mobile accessory to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

How to start a return

To start a return, you must contact our customer support team first via email at support@dcanvaser.com.

Customers are required to download and print their own return shipping labels. Dcanvaser will cover the return shipping costs by providing a pre-paid shipping label via email once your return request is approved. We do not charge any restocking fees for returned products.

Damages and issues

Please inspect your order when you receive it and contact us immediately at support@dcanvaser.com if an item is defective, damaged, or if you received the wrong item so we can evaluate the issue and make it right.

Exchanges

We gladly accept product exchanges. If you need to exchange an item for the same model or a different variant, contact us at support@dcanvaser.com before returning your item so we can prepare and send your replacement item right away.

Refunds

We will notify you immediately after we receive and inspect your returned item to confirm the approval of your refund. Once approved, your refund will be automatically processed and credited to your original payment method within 5 to 7 business days.

Contact Information

To request a cancellation, start a return, inquire about a refund, or report damaged items, please contact us at support@dcanvaser.com, call us at +1 5056466074, or visit us at 11507 Ohio Ave, Los Angeles, CA 90025, USA during our business hours (Monday-Friday, 09:00 AM - 05:00 PM ET).